How to submit a ticket
Head over to the dashboard
Login to the app to get started.
Fill out the support request form
- Get notified by email: Your email address is pre-filled. Replies and ticket updates will be sent here.
- Title: Enter a short, descriptive summary of your issue.
- Description: Describe the problem in detail. Include steps to reproduce it, any error messages you saw, and what you expected to happen.
- Platforms: Specify which chain and network you are using.
- Root cause: If you have a hypothesis about what caused the issue, include it here. This is optional but helps speed up the investigation.
After you submit
You will receive updates at the email address provided. You can reopen the chat widget at any time to check the status of your ticket under Messages.Tips for faster resolution
- Be as specific as possible in your description.
- Include the exact wording of any error messages.
- Mention when the issue first occurred and how frequently it happens.
- Note any recent changes to your setup that might be related.